Sunday, 11 January 2015

Hygiene theory (Frederick Herzberg)

 Two Factor Theory:

  • Motivation: Hygiene theory (Frederick Herzberg)
  • An individual’s relation to work is basic
  • And that one’s attitude towards work can very well determine success and failure.
  • What do people want from their job?
  • Situation in which people feel exceptionally good or bad about their job.
  • Response were tabulated and categorized.
  • Intrinsic factors, such as advancement, recognition, responsibilities, and achievement seem to be related to job satisfaction.
  • Respondents who felt good about their work tended to attribute these factors to themselves.
  • On the other hand, dissatisfied respondents tends to cite extrinsic factors, such as supervision, pay, company policy and working conditions.
  • The opposite of “satisfaction” is “no Satisfaction”, and the opposite of “dissatisfaction” is “No dissatisfaction”.
  • Removing dissatisfaction characteristics from a job does not necessary make the job satisfy.


Conditions surrounding the job such as quality of supervision, pay, company policies, physical working conditions, relations with others and job security were characterized as Hygiene factors(by Herzberg).
When they are adequate, people will not be dissatisfied neither will they be satisfied.
Herzberg suggested (Motivators): promotional opportunities for personal growth, recognition , responsibilities and achievement
These are characterizes that people find intrinsically rewarding.








 Motivators:

  • Achievement
  • Recognition
  • Work
  • Responsibility
  • Growth

Hygiene Factors

  • Salary
  • Status
  • Security
  • Company policy and administration
  • Working conditions
The two factors theory ignores situational variables
No overall measurement of satisfaction, (may dislike some part of job)
Only looked at satisfaction not productivity.

(Ref: Organization Behavior-S.P. Robbines and F. Luthans)

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